Had a feeling my husband didn't have our kids seats installed correctly and mentioned it to a friend. Said friend contacted binx and got me an appointment for the very next day. I was right, they were not installed correctly! Thank you so much for coming out in the freezing cold and properly installing AND teaching me how to install the seats correctly! I was actually able to put those skills to use when I had to install a second seat into my in laws car just last weekend, yay! >> Josephine C.